Terms and conditions of sale
Avenue de la Victoire 59117 Wervicq-Sud.
Téléphone : +33(0)328 040 798
S.A.S. au capital de 2.000.000,00 € / NAF : 4742Z / R.C.S. : Lille / Siret : 429 086 291 00029
N° TVA CEE : FR 15 429 086 291
Catalogue en ligne : www.holdelec.eu
1 - Price:
prices are in euros excluding taxes on the sale racks reserved for professionals (VAT, D3E and shipping fees not included). They are binding only after acceptance of the order and are based on the economic conditions of the order date. They may be modified without notice based on changes in prices manufacturers, inflation or foreign currency fluctuations. They are subject to change at any time in accordance with the legislation in force in accordance with the variation in the cost of their constituent parts.
2 - Shipping & packing:
See special conditions.
3 - Time delivery and choice of transport mode:
The average processing time of an order by our services is 48 hours. We use several modes depending on the types of addresses and clients served (Colissimo, Chronopost, UpS), the delivery time of your order can vary from 24 hours to 72 hours in addition to the time processing your order. These periods are expressed in working days.
outsized packages (over 25 kg) or large (total dimensions length + width + height exceeding 1.50 meter or dimension of one side or diagonal greater than 0.95 meter), the average processing time of an order by our services is between 3 and 8 days. The delivery time of your package depends on the destination.
This contract is subject to French law. Holdelec society can not be held responsible for disruption or total or partial strike of postal services and means of transport or communication strike.
4 - Problems Delivery & Returns:
If you are absent the day of delivery: In the case of a dispatch by post, a notice is deposited in your mailbox. You then have about 10 days to collect your parcel at your post office. In the case of a shipment by the carrier, the latter filed a notice which indicated phone number to agree on a new path.
If the package is damaged, damaged: In the case of a dispatch by post, it is imperative to reject the damaged package. Your package must be in good condition and must not contain any external signs of opening. If no reservation has been made upon physical receipt of the package, it will not be possible to make any replacement or compensation whatsoever. In the case of a shipment by the carrier, you must report on the good that you émargez reserves for damage and missing items. You will also confirm these reservations directly to the carrier by registered letter with acknowledgment of receipt within 3 days of delivery. Without this document the responsibility of Holdelec not be engaged. products travel at the risk of the recipient to which it belongs in case of damaged or missing do all necessary findings.
Returns, modalities and consequences: Upon receipt of your parcel you have a statutory period of 7 days for us to return all or part of the proceeds received. Send us an email to your usual contact. In our email response will include the return authorization (RMA number). No returns will be accepted freight collect. The equipment must be returned in its original packaging with manuals and accessories, and must not have been modified. It must be accompanied by the invoice or packing slip and return authorization. Any return accepted by the Holdelec result in a credit in favor of the purchaser after qualitative and quantitative verification of the returned products. If you want a refund you must report directly to the copy of the invoice or packing slip. If you find errors in your orders, defects or non-compliance of ordered products it is imperative to notify us immediately by email to your usual contact. Any claims received after a period of 7 days after receiving the package will be considered void. If the reason for return is an error on our part we will send you a label Colissimo'' Back'' to stick on your package to return it without paying postage.
5 - Methods of payment:
payment by Credit Card:You need to give us your credit card number to 16 digits and the expiration date (mm / yyyy). The company Holdelec uses a secure payment system. When paying by credit card you are directly on-line payment server of our bank connected to GIE Credit Cards. The card details and personal information is protected and encrypted using SSL (Secure Socket Layers) technology. This means that no banking information transmitted via the site www.holdelec.eu. To further strengthen the security of your payments, we also opted for the "3D Secure" system. So when your first payment on society Holdelec your bank may contact you live a password to see the page, before payment. Each organization is likely to use a different transmission mode (sms, email etc..), You can get closer to your usual contact for more details.
Paypal:Only valid on our website .
No cash discount.
Regulations into account:
Business Customers only:You can choose "Settlement Account" and thus benefit from a deferred settlement. For this it is necessary to open an account by downloading the account opening form and returning it to us duly completed, together with a RIB, a K-Bis and a letterhead. Standard conditions if the account opening is accepted by our financial services are 30 days end of month from date of invoice, bill of exchange remittance bank directly by us. The LCR is an accepted requirement for account opening.
Administration and education:The development is systematic account. You can prepare your orders online on the website and choose "Settlement Account". You still need, as required by the administration, send us a written through the usual channels (Fax / Mail / Email) confirmation. Any modification or cancellation of order sought by the buyer can not be considered unless it is received in writing prior to shipment of products and only in the case of products held in permanent stock in similar quantities. You will be notified by email of opening your account and put into preparing your order. payment shall be made under and agreed deadlines.
If at one of deadlines, the customer has not made the required payment, the account balance becomes due immediately. In addition, the company Holdelec may suspend all pending orders without prejudice to any other action and reserves the right to make rules for the command to subsequent deliveries. Any amount not paid will be automatically and without prior notice, by derogation from Article 1153 of the Civil Code, the interest for late payment. Any delay in payment periods (late payment is defined as a payment occurred after the date mentioned on the invoice) leads to right the payment of a penalty equal to three times the legal interest rate. penalties are payable without any reminder is needed. They run as of right from the day following the settlement date.
In case of default of payment, 48 hours after notice was unsuccessful, the sale will be automatically terminated if it is deemed to society Holdelec with returning products, without prejudice to any other damages.
If there is no command in the last 12 months, the account will be closed and there will be again an application to open an account by downloading the account opening form and returning it to us duly completed, together with a RIB, a K-Bis and a letterhead.
No cash discount.
Any failure by the customer, total or partial, of its payment obligations or any delay will lead, without prejudice to any damages, payment of lump-sum compensation for recovery costs 40 euros, since the law 2012-387 of 22 March 2012 and in accordance with Article 121.
6 - Guarantees:
Materials and goods delivered by the company Holdelec are guaranteed up to the guarantee and provided by the supplier or manufacturer. Under this warranty, the sole obligation of the company Holdelec is the replacement or repair of defective product recognized by its services. Defects or damage caused by natural wear, an external accident (incorrect installation, faulty maintenance, improper use) or unplanned changes or unspecified Holdelec by the company or the manufacturer are excluded from the guarantee. Electronic components do not come from the manufacturer or an authorized dealer are guaranteed 20 days from receipt of materials by the customer.
7 - Responsibility:
These terms and conditions are available on the website www.holdelec.eu. These conditions prevail over the terms of purchase of the buyer. The placing of an order implies full and unreserved acceptance of the buyer to these terms and conditions and any special conditions may, unless express written Holdelec 's acceptance precedence over these conditions. The Holdelec responsibility for any cause whatsoever, shall not exceed twice received under the order. However, are excluded from the limit under this paragraph the costs incurred by Holdelec to repair or replace defective products recognized under the above warranty. In no event Holdelec be liable for any loss or damage, indirect or consequential damages, such as including loss of profits, loss of use or revenue, third party claims ... Some features, dimensions, references listed in the catalog n 'only indicative, Holdelec reserving the right to make any changes it deems necessary, but the essential characteristics are able to be affected. In this case, we would not be required to provide the items in the old specifications and Holdelec responsibility can not be engaged.
8 - Competence:
In case of dispute, French law is applicable and the courts will have exclusive jurisdiction Lille in disputes of any kind or dispute relating to the formation or execution of the order.
9 - Confidentiality of information:
Quality merchant www.holdelec.eu collection of information necessary to register your customer profile and order processing site. This confidential and that your order history is stored and data are accessible with your username (email / password) in space'' my account''. We promise not to sell or rent this confidential information, we are also committed to ensuring the security of personal data.
The collection and processing of such information have been declared to the Commission Nationale Informatique et Libertés under No. 1744774 v0. Accordance with the law 'informatique et libertés' of 6 January 1978 amended in 2004, you have a right to access and rectify information concerning you, which you can exercise by sending a mail to Holdelec Avenue of the victory 59117 Wervicq-Sud or email firstname.lastname@example.org